To configure a webhook, follow these steps:
Prepare Your Server
Set up a web server capable of receiving and processing incoming HTTP requests.
Create an endpoint on your server that can accept HTTP POST requests.
Create a Webhook Connection
Navigate to Settings → Webhooks on our platform.
Uniify will send webhooks to your server about status updates and events.
Webhook Event Notifications
Our webhooks can notify you about:
Event | Description |
Case Create | Case is created |
Case Update | Case status is updated |
Case Delete | Case is deleted |
Entity Create | Entity is created |
Entity Update | Entity status is updated |
Entity Delete | Entity is deleted |
Entity Flow Create | Entity flow is created |
Entity Flow Update | Entity flow status is updated |
Entity Flow Delete | Entity flow is deleted |
Case Tag Create | Tag is assigned to a case |
Case User Create | User is assigned to a case |
Case User Delete | User is deleted from a case |
Entity Flow Step Create | End user initiates a flow |
Entity Flow Step Change | End user proceeds to the next step in a flow |
Example Response Format
Here is an example of the JSON response you can expect from a webhook notification:
{
"code": "",
"label": "",
"status": "",
"external_reference": "",
"is_archive": false,
"channel": "",
"created_at":
"2023-01-01T09:26:25.000000Z",
"updated_at": "2023-01-01T11:50:57.000000Z",
"team_code": "",
"case_type_template_code": "",
"event": ""
}