Error 500 (Internal Server Error) is a general error message that appears when something goes wrong on the server. This means the system was unable to complete your request, but it does not always provide a clear reason for the issue.
What Can You Do?
Although Error 500 is typically caused by a server issue, there are a few things you can try to resolve the problem:
Try again later – The error may be temporary, so wait a moment and try again.
Use incognito/private mode – This prevents your browser from using cached data*, which could be causing the error.
Clear cache and cookies – If incognito mode resolves the issue, try clearing your browser's cache and cookies for a more permanent fix.
Try a different browser or device – The issue may be specific to your current setup.
If the problem persists, take a screenshot of the error and contact our support team at [email protected] for further assistance.
*When you visit a website, your computer temporarily stores some data to help load the page faster next time. However, this stored data (also known as cache) can sometimes become outdated or cause issues, leading to errors. Opening the page in incognito mode ensures that your computer does not use the old data, which can often resolve the problem.